Refund Policy

1. General Refund Policy

Purchases are generally final and non-refundable once the purchased credits, subscription benefits, or other digital Services have been made available to your account, except where otherwise required by applicable law.

Because the Services may involve the immediate delivery and consumption of digital services and AI computing resources, credits or usage that have already been consumed are generally non-refundable. Unused credits have no cash value and cannot be transferred, resold, or converted into money, except where required by applicable law.

2. Duplicate or Unauthorized Charges

If you believe you were charged more than once for the same transaction, billed in error, or charged without authorization, contact us as soon as reasonably possible. We may request information needed to investigate the transaction and determine the appropriate resolution.

3. Technical Problems and Failed Delivery

If a technical problem prevents delivery of a purchased Service, contact us with reasonable details about the issue. Where we determine that a purchased Service was not successfully delivered because of a technical problem attributable to us, we may restore affected credits, provide replacement Services, or issue a refund where appropriate.

4. Subscription Cancellation

You may cancel a subscription through the account or subscription management features made available by SpicyDream.ai. Unless otherwise required by applicable law, cancellation prevents future renewal but does not automatically result in a refund of amounts already charged. Your subscription benefits generally remain available until the end of the paid billing period.

5. How to Request a Refund

Email [email protected] and provide enough information for us to identify and review the purchase, including:

• The email address associated with your account.
• The relevant transaction, order, or subscription information.
• The date and amount of the charge.
• A description of the reason for your request.

We review eligible requests case by case. Submitting a request does not guarantee that a refund will be approved.

6. Statutory Consumer Rights

Nothing in this Refund Policy is intended to exclude, restrict, or limit any mandatory consumer protection, refund, cancellation, or other rights that cannot lawfully be waived under the laws applicable to you. Where applicable law provides mandatory rights that conflict with this Refund Policy, those mandatory rights prevail.

7. Payment Processing

Unless otherwise expressly stated at the time of purchase, payments made through SpicyDream.ai are processed by FES2 Inc. and its authorized payment service providers. The payment processor or merchant descriptor shown on your bank or card statement may differ from the SpicyDream.ai brand name depending on the payment method used.

Transactions are subject to the governing law provisions in our Terms & Conditions.

8. Contact